Orchestra compliance solutions by Signarus are designed to work natively within Microsoft Office 365 and Azure environments.
As a SaaS licensed client, all support queries should be addressed to firstname.lastname@example.org in the first instance.
Support hours are 9am to 5pm UK time Monday to Thursday, excluding bank holidays and 9am to 4.30pm on Fridays.
Standard SLA response times are as follows:
- Response to a support email/ issue is 1 working day
- Fix to a support email / issue is 3 working days
Enhanced SLA terms are available on a negotiated, additional fee basis.